Implementation Engineer

M&C Aero is a FinTech company primarily operating in the travel industry. We partner with leading global players in the sector and offer challenging and rewarding international projects. As a growing company, we value our people, quality, and customer satisfaction.

As an Implementation Engineer, you will lead the onboarding, integration, and configuration of solutions for customers in the travel industry.

• Manage the implementation of the Products (AMOPs, Card Payments, Fraud, 3DS, etc.).
• Lead multiple implementation projects, define project plans, monitor progress, and ensure resource availability.
• Coordinate internal teams, customers, and third-party partners to ensure successful project delivery.
• Act as the main point of contact, leading regular customer interactions through meetings and emails.
• Maintain comprehensive project documentation and ensure accurate progress tracking in Salesforce.
• Identify best practices, improve implementation processes, and enhance project delivery quality.
• Develop product expertise and organize internal training when required.

• Knowledge of Unix/Linux, Python, SQL, and file transfer protocols (FTP, SSH).
• Familiarity with payment gateways, acquirer networks, issuing programs, and project life cycles.
• Fluent in English (written and spoken) and good command of French.
• Strong communication skills, with the ability to interact effectively with customers, internal teams, and partners.
• Strong diagnostic, troubleshooting, and decision-making abilities, with attention to technical accuracy.
• Effective time management, prioritization, and ability to meet deadlines.
• Proactive mindset, responsibility for project delivery, and commitment to customer satisfaction.
• Ensuring accuracy in documentation, project tracking, and customer communications.