FR: Concord is hiring an IT Support Technician (Alternance) for a placement at Concentrix. You will handle user support requests, ticketing, and first-level troubleshooting in a fast-paced environment.
EN: Concord is hiring an IT Support Technician (Work-Study) at Concentrix. You’ll manage tickets, support users, and perform first-line troubleshooting with structured escalation.

Key Responsibilities (bulleted):

• FR: Prendre en charge les tickets (incidents/demandes) et assurer le suivi jusqu’à clôture

• FR: Diagnostiquer les problèmes L1 (accès, logiciel, réseau basique) et escalader si nécessaire

• FR: Documenter les actions (résolution, étapes, notes ticket, procédures)

• EN: Handle incidents/requests via ticketing tools and follow through to closure

• EN: Perform L1 troubleshooting and escalate with clear reproduction steps

• EN: Maintain clean ticket notes and basic documentation

Job Requirements (bulleted):

• Must hold a Baccalaureate (High School Diploma) (Bachelor’s track eligibility)

• Strong French + English communication (spoken & written)

• Basic knowledge of Windows / Office tools / user support reflexes

• Discipline in ticketing, professionalism, reliability, and service mindset