Our client, a leader in the appliance industry, is looking for an Appliance Support Specialist to join its Field Service team. You’ll be the first point of contact for consumers, dealers and service technicians, helping diagnose appliance issues, ordering parts and dispatching service, while delivering an excellent customer experience.

What you’ll do

• Handle inbound calls and emails from consumers, dealers, distributors and technicians
• Diagnose appliance problems and provide technical support
• Set up and dispatch service calls, and order parts
• Escalate complex issues to field technicians or engineers
• Update customers on approvals, diagnostic results and shipping
• Log warranty service calls in the tracking database and update call statuses
• Work with national service providers and service companies to share product information
• Report recurring issues from service partners for escalation

What you bring

• Excellent command of English C2
• Technical and analytical skills to diagnose problems beyond the basics, plus basic mechanical aptitude
• Ability to read and understand service manuals and bulletins
• Excellent written and spoken English (phone, email, text)
• Typing speed of 45 WPM, and proficiency with MS Office and web applications
• Strong attention to detail and the ability to work with minimal supervision
• Open availability and flexibility with schedule
• Experience in field service

• Residential or commercial appliance repair experience