Head of Call Center (H/F) – vente de compléments alimentaires | Tunis

We develop, manufacture and sell vitamins and dietary supplements, and our mission is to help people live healthier lives. Our customers order directly from us, our call center team advises them and confirms their orders, and we deliver to their door.

We are building a strong call center team in Tunis and are looking for a Head of Call Center to lead it.

What you will do

• Build and lead a team of 16+ outbound sales operators: hiring, onboarding and training.
• Run daily shifts: attendance, discipline and full coverage of calling hours.
• Coach operators on scripts and objection handling, listen to calls and review mistakes.
• Own the team’s results: confirmed orders, delivered orders and average order value.
• Make sure the team works correctly in the CRM and the auto-dialer.
• Prepare daily and weekly reports and present results to management.

What we are looking for

• 1.5–2+ years managing a call center or a phone sales team of 10+ people.
• Hands-on experience hiring and training operators yourself.
• Daily work with a CRM and an auto-dialer.
• Comfortable with numbers: conversion rates, funnels, reasons for refusals.
• Fluent Arabic and French; English at working level.
• Legal right to work in Tunisia.
• Based in Tunis / Ariana or nearby.

Experience in e-commerce or cash-on-delivery sales is a plus.

What we offer

• Up to 900 USD per month in total: fixed salary plus a monthly performance bonus.
• Office-based role in Tunis / Ariana, 09:00–18:00, with flexible days off (1.5 days off per week).
• A leadership role with real influence on how the team grows and performs.

How to apply
Send your CV in English or French with a short note covering: the size of the team you managed, how many operators you hired yourself, your KPIs and results in your last job, your salary expectations and when you can start.