Customer Care Agent – English Speaking (Backoffice)

The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in English.

Who are you?

• You are fluent in English (at least C1 level in writing and speaking) French is a plus
• You have good organizational and time management skills
• You are a team player and a problem solver
• You are familiar with customer-care department operations ; Experience in Customer service ( mandatory)
• Flexible to work rotating shifts, including nights

What you are going to do?

• You will provide everyday client support by responding to inquiries by phone and/or digital channels in English
• You will manage and resolve customer complaints
• You will document all information according to standard operating procedures
• You will maintain and improve performance by adhering to standards and guidelines
• You will update job knowledge by studying new service descriptions; participate in educational opportunities

What do we offer?

• Transportation provided

• Rotating work schedule 24/7 operations

• Competitive salary based on the assigned working hours:

  • 1,060 TND net for 36 hours/week

  • 1,186 TND net for 40 hours/week

  • 1,385 TND net for 48 hours/week

• Performance bonus: Up to 200 TND net

• Meal vouchers

• Access to an on-site gym

• Health insurance